Below we have listed all of the answers to questions that we receive quite frequently. Please check the list below to see if your question has been answered before contacting us.

How much is delivery?
Retail orders delivered within the mainland UK have a P&P charge of £2.99 for First Class Post. You can upgrade to Recorded Delivery or Special Delivery for a small fee. This will be calculated when you check out. European delivery is £5.99 per order and worldwide delivery is £6.99 per order. Standard delivery does not come with any tracking number or insurance. If you require a tracking number and/or insurance then you must upgrade to Recorded or Special Delivery.

Are all of your items authentic?
Yes, we supply all of our products as authentic and will offer a full refund if you're unhappy with your purchase. For more information on the authenticity of our products please click here.

Can I return an unwanted item?
Yes, please return any unwanted items within 14 days along with a covering letter for either a replacement or refund. Please see our terms and conditions for further information.

How long does delivery take?
Orders placed before 1pm are usually sent out the same day so you should receive your order the next working day. Otherwise your order will be sent out the next day so you should receive your order within 2 working days. International delivery can take up to 5-7 days. For more information on Next Day delivery please click here.

Can you send me a catalogue?
Due to the nature of our business we add new products daily and sell out of products daily. Therefore we do not print catalogues because they would be out of date before they reached you! All of our products can be found on our website which is updated daily.

Which courier do you use?
Small orders are sent by Royal Mail. Larger orders are sent by Fastway Couriers for UK deliveries or DHL for International deliveries. Other couriers are available if you require an alternative.

How are your prices so cheap?
Our buyers are always looking for products that we can buy at a low price so that we can sell for a low price. Sometimes we buy stock direct from the manufacturer meaning no middlemen are taking their cut. Sometimes we buy overstocks who will offer us a great price for taking a large amount of stock off their hands. Either way, we have the power to buy in big lots at great prices.

What payment methods do you accept?
Most of our customers prefer to pay by Paypal or Credit/Debit card.

Can't find the answer to your question? Please contact us.